Frequently asked questions
If your question isn't here, call us at (514) 313-6877.
- Do I need a referral to see a physiotherapist?
- No. Physiotherapists in Quebec are first-contact providers. You can book directly with us, no doctor's referral needed. Some private insurance plans require a referral for reimbursement, so check your plan if you're claiming.
- Do you offer direct billing to insurance?
- Yes. We bill Manulife, Sun Life, Canada Life, Desjardins, iA Financial Group, and Beneva directly. Tell us your insurer when you book and we'll handle the billing where your plan allows. Coverage and eligibility come down to your individual plan, so check your benefits if you're unsure.
- What should I wear to my appointment?
- Whatever's comfortable and lets us get at the area we're treating. Shorts for knee or hip work; a tank top or loose shirt for the shoulder or neck.
- What languages do your therapists speak?
- Day to day, we work in English and French. Between the team there's also Arabic and Cantonese, so if you'd be more comfortable in another language, ask when you book and we'll tell you what we can line up.